Engraving Orders For Delivery Before Christmas:
Please Choose "Expedited Engraving" option (on item page located above "add to cart" button) with Fedex 2nd Day Air Shipping if you want engraved items for Guaranteed Delivery Before Christmas.Wholesale
Lighters
- How do I refill a butane lighter?
- I just recieved my lighter. When I tried to ignite it, it did not work. Why?
- I want to buy a lighter for a cigar smoker. What do you recommend?
- I want to buy a lighter for a lady. Do you have collection of lighters for women?
- Do you ship lighters outside of the USA?
- Does my lighter come filled with butane?
- I want a reliable and reasonably priced lighter that will last a long time. What do you recommend?
- My lighter sparks but the flame does not come up. I refilled it but no luck. What could be wrong?
- My lighter does not even spark. What could be wrong?
- My lighter makes a hissing sound when I try to light it. What could be wrong?
Shipping
- How long will it take for my order to ship if I place it today?
- How can I track the status of my order? Has it been shipped yet?
- I have received a USPS tracking number for my package but the tracking has not updated after it has been shipped. What is going on?
- If I order an item today with express mail shipping, will I recieve it tomorrow?
- Do you ship to Canada or anywhere outside of the USA?
- What method do you use for shipping lighters?
- If I order a lighter today, can I receive it tomorrow or the day after?
Engraving
- What is the turnaround time for the shipping of engraved item(s)?
- How long can my engraving message be?
- Can I get my logo engraved on the product?
- I need expedite engraving on my order. How do I do that?
- I want to order 5 of same item through your website, but I want to have each engraved differently. How do I go about doing this?
- Do you charge a set-up fee for engraving??
- I want to order engraving with the Roman Monogram Font. In what order should I enter the initials if I wanted to engrave Jeff Frank Smith?
Other Questions
- I am having trouble ordering online. Is there a way I can fax the order?
- How do I find a specific item online that I want to buy?
- What payment options are available?
- I received a damaged or defective item.
Discount
Answers:
Wholesale:
Yes we do. Please visit our Wholesale Lighters & Flask Website.
Lighters:
How do I refill a butane lighter?
Please read and follow the directions and safety instructions on our Lighter Refilling Instructions page.
TopI just received my lighter. When I tried to ignite it, it did not work. Why?
All lighters are shipped with empty fuel tanks due to shipping regulations imposed by the Department of Transportation. Please refill your lighter with Premium Butane while following these instructions on how to refill a butane lighter upon receiving your order.
TopI want to buy a lighter for a cigar smoker. What do you recommend?
We recommend Visol Cigar Lighters for their superior quality, dependability, and reasonable price. They can also be personalized with custom engraving with the name or initials of the cigar smoker. Also, Visol tends to be our best selling line of cigar lighters.
TopI want to buy a lighter for a lady. Do you have collection of lighters for women?
We sure do. We carry women's lighters from a variety of brands. Again, Visol Women's Lighters tend to be our best sellers due to price, quality and dependability.
TopDo you ship lighters outside of the USA?
We are unable to ship lighters outside of the USA. We apologize for the inconvenience.
TopDoes my lighter come filled with butane?
Due to the Department of Transportation shipping regulations, we cannot ship lighters filled with butane.
TopI want a reliable and reasonably priced lighter that will last a long time. What do you recommend?
We recommend Visol Lighters for their quality, longevity, and affordable price.
TopMy lighter sparks but the flame does not come up. I tried refilling it but no luck. What could be wrong?
Please check our Lighter Troubleshooting Guide for possible solutions and diagnoses.
TopMy lighter is not sparking. What could be wrong?
This can happen when the ignition system is not working properly. The lighter needs to be returned to the manufacturer for service or needs a warranty replacement.
TopMy lighter makes a hissing sound when I try to light it. What could be wrong?
Try lowering the flame height by turning the flame adjuster (located on the bottom of the lighter by the refill valve) towards the "-" sign (counter-clockwise for almost every lighter) using a flathead screw-driver. If the problem still persists, then return the lighter to its manufacturer.
TopShipping
How long will it take for my order to ship if I place it today?
Please check our Estimated Shipping Turnaround Time Table for information on shipping times.
TopHow can I track the status of my order? Has it been shipped yet?
You may click here to track the status on your order. Please enter your order number and zip code in the required fields.
TopI have received a USPS tracking number for my package, but the tracking has not updated after it was shipped. What is going on?
USPS occasionally fails to scan the package upon arrival. The package is on its way. If you do not receive it within 3-4 business days, however, then please let us know.
TopIf I order an item today with express mail shipping, will I recieve it tomorrow?
Orders are usually processed the next business day. Thus, most likely, the order will be received in two business days from the time of order.
TopDo you ship to Canada or anywhere outside of the USA?
We are unable to ship outside of the USA. We apologize for the inconvenience.
TopWhat method do you use to ship lighters?
Due to FAA regulations, lighters must be shipped via ground parcel services. Express shipping is not available.
TopIf I order a lighter today, can I recieve it tomorrow or the day after?
Yes, but its fuel tank will be empty. Due to FAA and TSA regulations, lighters cannot be shipped by air with butane in them.
TopEngraving
What is the turnaround time for the shipping of engraved item(s)?
Please check our Estimated Shipping Table for more information regarding the shipping of engraved items.
TopHow long can my engraving message be?
Specific lengths for engravings are specified on each item page. Each item is different, so your length of engraving depends on the items which interest you the most. If you choose a monogram font, the maximum length is 3 characters.
TopCan I get my logo engraved on the product?
Yes, we offer laser engraving services for logo engraving. Please email us your logo at info@elighters.com in jpg, eps, or tiff format (300 dpi resolution preferred) with the quantity of engraved items you would like to purchase. We will give you a quote based on the quantity ordered and the amount of time it will take us to set up and engrave.TopI need expedite engraving on my order. How do I do that?
We do offer an Expedited Engraving service for a nominal charge of $4 per item. Please select "Expedite Engraving?" tab and select "Yes" on the item page, just below where the engraving info is entered. Orders without an expedite request will be processed in the order they were recieved. Top
I want to order 5 of same item through your website, but I want to have each engraved differently. How do I go about doing this?
Please follow these steps:
- Enter your engraving info in the engraving box.
- Choose your preferred font.
- Click on the "[ + ] Add Another Personalized Product" button. This will create a new set of engraving information for the next item.
- Repeat this process as many times as necessary.
- Click on the "Add to cart" button when done inputting all of the engraving info.
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Do you charge a set-up fee for engraving?
For the standard text engraving of products that we offer, there is no setup fee. If a logo or image needs to be laser engraved on an item, then a setup fee is charged based on the amount of time invested in getting the job done.
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I want to order an engraving in the Roman Monogram font. In what order should I enter the initials if I wanted to engrave Jeff Frank Smith?
Engraving has to be entered in the exact order you want the engraving to look on the product. The rule of thumb is First Initial, Last Initial, Middle Initial. For the name Jeff Frank Smith, please enter "JSF" in the engraving section and select a monogram font.
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Other Questions
I am having trouble ordering online. Is there a way I can fax the order?
Yes. You can fill out an Order Form and fax it to us at 214-291-5664.
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How do I find a specific item online that I want to buy?
You can search for an item using the keyword search box located on almost every page of our store. Type in a phrase such as lighters, brand or the item number and then press your enter key or click the "Go" button located besides the search box. When you find an item that you want to purchase, click the image or name of the item to view the item’s page. Here you will find more information about the item, including availability. If you would like to order the item, click "Add to Cart" and continue shopping.
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What payment options are available?
We accept all major credit cards (Visa, Master Card, American Express and Discover).
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I received a damaged or defective item.
Please email us with your order number, name, address and details on the item you received damaged or defective. We will instruct you on how to proceed with correcting your order. If you would like a replacement sent to you and the requested item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but will be credited for the return once we receive it in our fulfillment center. We will assist you in returning the original shipment for a full refund, including shipping charges.
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Discount
Was the discount/coupon applied to my order?
You can review the status and details of your current order by clicking Order Tracker. You will be able to review the order status, billing/shipping addresses, item detail, order total, payment information and any discounts applied to your order.
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Prior to using a coupon, please review the coupon restrictions: expiration date, value of the coupon, minimum purchase requirement, and any merchandise exclusions. During the check-out process at step 2, there will be an area to enter the Coupon Code. At this point, please enter your coupon code/offer number. If the coupon code is invalid the following message will be displayed: "Sorry, we were unable to validate the Coupon Code you entered." Otherwise, your code will be accepted and processed.
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