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FAQ

Where is my confirmation e-mail?

  • If you do not see your automated confirmation e-mail within five minutes of placing your order, please check your spam folder. If you find it there, mark it as "not spam" to move it back into your inbox.

Wholesale

Lighters

Shipping

Engraving

Sales

Other Questions

Answers :

Wholesale :

Do you sell wholesale?

Yes we do. Please visit our Wholesale Lighters & Flask Website.

Lighters:

How do I refill a butane lighter?

Please read and follow the directions and safety instructions on our Lighter Refilling Instructions page.

I just received my lighter. When I tried to ignite it, it did not work. Why?

All lighters are shipped with empty fuel tanks due to shipping regulations imposed by the Department of Transportation. Please refill your lighter with Premium Butane while following these instructions on how to refill a butane lighter upon receiving your order.

Do you ship lighters outside of the USA?

We are able to ship lighters to some places outside of the USA, as long as they are not filled with butane. Please note we cannot ship butane outside of the continental USA.

Does my lighter come filled with butane?

Due to the Department of Transportation shipping regulations, we cannot ship lighters filled with butane.

My lighter sparks but the flame does not come up. I tried refilling it but still have no luck. What could be wrong?

Please check our Lighter Troubleshooting Guide for possible solutions and diagnoses.

My lighter does not even spark. What could be wrong?

This can happen when the ignition system is not working properly. The lighter needs to be returned to the manufacturer for service or needs a warranty replacement.

My lighter makes a hissing sound when I try to light it. What could be wrong?

Try lowering the flame height by turning the flame adjuster (located on the bottom of the lighter by the refill valve) towards the "-" sign (counter-clockwise for almost every lighter) using a flathead screw-driver. If the problem still persists, then return the lighter to its manufacturer.

Shipping

How long will it take for my order to ship if I place it today?

All orders are processed the next business day. Rush engraved or non-engraved orders will ship within 1-2 business days. All other engraved orders will ship within 3-4 business days. Shipping time is additional based on method of shipping requested.

How can I track the status of my order? Has it been shipped yet?

You may click here to track the status on your order. Please enter your order number and zip code in the required fields. Please note that orders placed Friday through Sunday will be processed on Monday.

I have received a USPS tracking number for my package, but the tracking has not been updated. What is going on?

USPS occasionally fails to scan the package upon arrival. If you do not receive the order within 7 business days, then please let us know.

Do you ship to Canada or anywhere outside of the USA?

Yes! We offer shipping to the following countries: Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Israel, Mexico, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, the United Kingdom, United States, and the Virgin Islands (US). Please note that the buyer is responsible for paying custom duties, if any. We do NOT ship butane outside the continental USA.

What method do you use to ship butane?

Due to FAA regulations, butane must be shipped via ground parcel services only. Express shipping is not available for butane orders. Empty lighters may be shipped by air.

Engraving

What is the turnaround time for the shipping of engraved item(s)?

Turnaround time is based on the shipping method and engraving option requested.

How long can my engraving message be?

Specific lengths for engravings are included on each item page. Each item is different, so your length of engraving depends on the items you select. If you choose a monogram font, the maximum length is 3 characters.

Can I get my logo engraved on the product?

Yes, we offer engraving services for logos. Please email your logo to us at info@elighters.com in jpg, eps, or tiff format (300 dpi resolution preferred) with the quantity of engraved items you would like to purchase. We will give you a quote based on the quantity ordered and the amount of time it will take us to set up and engrave your order.

I need rush engraving on my order. How do I do that?

We do offer a Rush Engraving service for a nominal charge of $4 per item. Please select "Expedite Engraving?" tab and select "Yes" on the item page, just below where the engraving info is entered. Orders without a rush request will be processed within 3-4 days. Please note that orders with rush engraving take 1-2 business days plus shipping time.

I want to order 5 of the same items, but I want to have each engraved differently. How do I go about doing this?

Please follow these steps :

  • Enter your engraving info in the engraving box.
  • Choose your preferred font.
  • Click on the "[ + ] Add Another Personalized Product" button. This will create a new set of engraving information for the next item.
  • Repeat this process as many times as necessary.
  • Click on the "Add to cart" button when you have entered all of the engraving info.

A demonstration of this process is provided for you in the video below.



Do you charge a setup fee for engraving?

For the standard text engraving of products that we offer, there is no setup fee. If a logo or image needs to be laser engraved on an item, then a setup fee is charged based on the amount of time invested in getting the job done.

I want to order an engraving in the Roman Monogram font. In what order should I enter the initials if I wanted to engrave Jeff Frank Smith?

Engraving has to be entered in the exact order you want the engraving to look like on the product. The correct order of initials on a Monogram is First Name Initial, Last Name Initial, and Middle Name Initial. For the name Jeff Frank Smith, please enter "JSF" in the engraving section and select a monogram font. A demonstration is provided in the video below.


Sales

I want to buy a lighter for a cigar smoker. What do you recommend?

We recommend Visol Cigar Lighters for their superior quality, dependability, and reasonable price. They can also be personalized with custom engraving with the name or initials of the cigar smoker. Also, Visol tends to be our best selling line of cigar lighters.

I want to buy a lighter for a lady. Do you have a collection of lighters for women?

We sure do. We carry women's lighters from a variety of brands. Again, Visol Women's Lighters tend to be our best sellers due to price, quality and dependability.

I want a reliable and reasonably priced lighter that will last a long time. What do you recommend?

We recommend Visol Lighters for their quality, longevity, and affordable price.

Do you offer gift certificates or gift cards?

Yes, we offer gift certificates for $25 up to $200 for that special someone. Please click Gift Certificate to place your order.

Other Questions

I am having trouble ordering online. Is there a way I can fax the order?

Yes. You can fill out an Order Form and fax it to us at 214-291-5664.

How do I find a specific item online that I want to buy?

You can search for an item using the keyword search box located on almost every page of our store. Type in a phrase such as lighters, brand or the item number and then press your enter key or click the "Go" button located beside the search box. When you find an item that you want to purchase, click the image or name of the item to view the item's page. Here you will find more information about the item, including availability. If you would like to order the item, click "Add to Cart" and continue shopping.

What payment options are available?

We accept all major credit cards (Visa, Master Card, and American Express) and Paypal.

I received a damaged or defective item.

Please email us with your order number, name, address and details on the item you received damaged or defective. We will instruct you on how to proceed with correcting your order. If you would like a replacement sent to you and the requested item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but will be credited for the return once we receive it in our fulfillment center. We will assist you in returning the original shipment for a full refund, including shipping charges.

How do I make a change to my order?

Please contact us within 24 hours of placing your order at info@elighters.com. Although we cannot guarantee we can make a change, we will do everything possible to accomodate your request.

Free Engraving On Most Products
Best Sellers
Call us at: 1-888-887-4041 Mon - Fri 9 AM to 5 PM (CST)
Free Shipping on Order Over $50 - Standard Shipping Within USA and Free Engraving