Lighters
- How do I refill a butane lighter?
- I just recieved my lighter. When I tried to ignite it, it did not work. Why?
- I want to buy a lighter for a cigar smoker. What do you recommend?
- I want to buy a lighter for a lady. Do you have collection of lighters for women?
- Do you ship lighters outside of USA?
- Does my lighter come filled with butane?
- I want a reliable and reasonably priced lighter that will last a long time. What do you recommend?
- My lighter shows spark but flame does not come up? I refilled it but no luck. What could be wrong?
- My lighter does not even spark. What could be wrong?
- My lighter makes hissing sound. What could be wrong?
Shipping
- How long will it take for my order to ship if I place an order today?
- How can I track status of my order? Has it been shipped yet?
- I have recieved USPS tracking number for my package but the tracking is not updated after it has been shipped. What is going on?
- If I order an item today with expressmail shipping, will I recieve it tomorrow?
- Do you ship to Canada or anywhere outside of USA?
- What shipping method do you use for lighters?
- If I order a lighter today, can I recieve it tomorrow or day after?
Engraving
- What is the turnaround time for shipping of engraved item(s)?
- How long can my engraving message be?
- Can I get my logo on the product?
- I need to expedite engraving on my order. How do I do that?
- I want to order 5 of same items through your website, but I want to have each engraved differently. How do I go about doing this?
- Do you charge a set-up fee for engraving??
- I want to order engraving with roman monogram fonts. In what order should I enter the initials if I wanted to engrave Jeff Frank Smith?
Answers:
Lighters:
How do I refill a butane lighter?
Please follow the directions and read safety instructions on our Lighter Refilling Instructions page.
TopI just recieved my lighter. When I tried to ignite it, it did not work. Why?
The lighters are shipped without butane filled in them due to shipping regulations imposed by Department of Transportation. Please refill your lighter with Premium Butane while following the instructions on how to refill a butane lighter.
TopI want to buy a lighter for a cigar smoker. What do you recommend?
We recommend Visol Cigar Lighters for their superior quality, dependability and reasonable price. They come in a good presentation gift box. Also, they can be personalized with custom engraving with name or initials of the cigar smoker you are buying for.
TopI want to buy a lighter for a lady. Do you have collection of lighters for women?
Yes we sure do. We carry women's lighters from various brands. We recommend Visol Women's Lighters for their quality, style and reliability.
TopDo you ship lighters outside of USA?
We are unable to ship lighters outside of USA. We appologize for the inconvinience.
TopDoes my lighter come filled with butane?
Due to DOT shipping regulations, we do not ship lighters filled with butane.
TopI want a reliable and reasonably priced lighter that will last a long time. What do you recommend?
We recommend Visol Lighters for their superior quality and affordable price.
TopMy lighter shows spark but flame does not come up? I refilled it but no luck. What could be wrong?
Please check our Lighter Troubleshooting Guide to troubleshoot this problem.
TopMy lighter does not even spark. What could be wrong?
TopMy lighter makes hissing sound. What could be wrong?
Try lowering the flame height by adjusting the flame adjuster (located in bottom by the refil valve) by rotating it towards "-" sign using a flathead screw-driver. If the problem still persists, then return the lighter to its manufacturer.
TopShipping
How long will it take for my order to ship if I place an order today?
Please check our Estimated Shipping Turnaround Time Table.
TopHow can I track status of my order? Has it been shipped yet?
You may click here to track the status on your order. Please put your order number and zip code in the required fields.
TopI have recieved USPS tracking number for my package but the tracking is not updated after it has been shipped. What is going on?
USPS occasionally fails to scan the package upon arrival. The package is on its way. If you do not recieve it within 3-4 business days then please let us know.
TopIf I order an item today with expressmail shipping, will I recieve it tomorrow?
Orders are usually processed the next business day. We are currently unable make any exception for your order to ship on the same business day.
TopDo ship to Canada or anywhere outside of USA?
We are unable to ship outside of USA. We appologize for the inconvinience.
TopWhat shipping method do you use to ship lighters?
Due to FAA regulations, lighters must be shipped via ground parcel services. Express shipping is not available.
TopIf I order a lighter today, can I recieve it tomorrow or day after?
Yes but butane will be emptied out of the lighter. Due to FAA and TSA regulations lighters cannot be shipped by air with butane in them.
TopEngraving
What is the turnaround time for shipping of engraved item(s)?
Please check our Estimated Shipping Table for engraved items.
TopHow long can my engraving message be?
Unless otherwise noted on the item page, the maximum length for your engraving is 12 characters per line. If choosing a monogram font, the maximum length is 3 characters.
TopCan I get my logo on the product?
Yes. We offer laser engraving service for logo engraving. Please email us your logo at info@elighters.com in jpg or eps or tiff format (300 dpi resolution preferred) with the quantity you would like to purchase. We will give you a quote based on the quantity ordered and amount of time it will take us to setup and engrave.TopI need to expedite engraving on my order. How do I do that?
We do offer expedited Engraving service for a nominal charge of $4 per item. Please select "Expedite Engraving?" to "Yes" on item page where the engraving info is entered. Orders without expedite request will be processed in the order they were recieved. Top
I want to order 5 of same items through your website, but I want to have each engraved differently. How do I go about doing this?
Please follow these steps:
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Put engraving info in the engraving box, choose fonts and click on "[ + ] Add Another Personalized Product" button. Click on "Add to cart" button when done with input of all engraving info.
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For standard text engraving of products that we offer engraving service, there is no setup fee. If a logo or image needs to laser engraved on an item then setup fee is charged based on the amount of time to be invested in getting the job done.
TopI want to order engraving with roman monogram fonts. In what order should I enter the initials if I wanted to engrave Jeff Frank Smith ?
Engraving has to be entered in the EXACT ORDER you want the engraving to be done. e.g. If you want "S" to be larger and in center for monogram of Jeff Frank Smith, then you need to enter "JSF" in the engraving section while selecting a monogram font.
TopOther Questions
I am having trouble ordering online. Is there a way I can fax the order?
Yes you can fill out the Order Form and fax it to us at 214-291-5664.
TopHow do I find a specific item online I want to buy?
You may search for an item using keyword search box located on almost every page of our store. Type a phrase such as lighters, or any other description, brand or item number, then press your enter key or click the Go button located beside the search box. When you find an item that you want to purchase, click the image or name of the item to view its detail page. Here you will find more information about the item, including availability. If you want to order the item, click Order and continue shopping.
TopWhat payment options are available?
We accept all major credit cards (Visa, Master Card, American Express and Discover).
TopI Received a damaged or defective item.
Please email us at with your order number, name, address and details on the item you received damaged or defective. We will instruct you on how to proceed with correcting your order. If you would like a replacement sent to you and the requested item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but will be credited for the return once we receive it in our fulfillment center. We will assist you in returning the original shipment for a full refund, including shipping charges.
TopDiscount
Was the discount/coupon applied to my order?
You can review the status and details of your current order by clicking Order Tracker. You will be able to review the order status, billing/shipping addresses, item detail, order total, payment information and any discounts applied to your order.
TopPrior to using a coupon, please review the coupon restrictions: expiration date, value of the coupon, minimum purchase requirement, and any merchandise exclusions. During the check-out process at step 2, there will be an area to enter the Coupon Code. At this point, please enter your coupon code/offer number. If the coupon code is invalid the following message will be displayed Sorry, we were unable to validate the Coupon Code you entered.
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