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Returns & Repairs

30 DAYS RETURN POLICY:


  • All products (except engraved products and butane) can be returned within 30 days of delivery date.
  • Please note:
    • If an item that has been returned and claimed as defective but is found to be in working condition, item is shipped at the customer's cost. If customer does not wish to have the item shipped back, a 20% restocking fee will be charged from the original order and the remaining amount will be refunded.
  • Engraved items and Butane are not eligible for return/refund.
  • Shipping charges and expedited engraving fees will not be refunded.
  • If a product needs repair after 30 days of usage, please return it to the manufacturer for warranty repair/replacement. We do not repair products.
    • How and by when can I return unused items?

      • All unengraved and unused items can be returned for refund of item cost within 30 days after delivery.
        (Our only exception is for Christmas gift purchases which can be returned within 30 days following
        Christmas.)
      • Item must be returned in it's original packaging with warranty papers, if any.
      • We recommend you use a trackable shipping method to make sure we receive the package safely.
      • Please allow for up to 15 days for when the item is delivered back to our warehouse for return to be processed and credited.
      • You must obtain a Return Merchandise Authorization (RMA) Number before sending the item back for a
        refund. Please put this RMA Number on the return package. Anything returned without an associated RMA# will NOT be accepted.
        Please return item(s) to:
        Talonstar
        859 J Pl Suite B
        Plano, TX 75074
    • My item arrived defective, can I return it?

      • WE DO NOT SELL USED OR REFURBISHED ITEMS.
      • If you feel the item is defective the day you receive it, you may email us at info@elighters.com.
      • If there are visible signs of use or alteration, then the item is not eligible for refund.
      • If there is a technical problem with an item that has been used, please return it to the lighter manufacturer
        for repair/replacement.
    • My item is engraved, can I return it?

      Engraved items cannot be returned.
    • My item was mis-engraved, what should I do?

      Please email us a picture of the mis-engraved item and include the order number. We will contact
      you within 1 business day to discuss any problems.
    • I received the wrong item, what should I do?

      If you received the wrong item, email us a picture of the item and include the order number. We will contact
      you within
      1 business day to discuss any problems.
    • Can I exchange an item for something else?

      Yes. Please place a new order for the item you want. You will be charged for the new item. You may return
      the unwanted (Item Must Be In Unused Condition) item back to us for refund.
    • If an engraving font was not chosen, we will automatically engrave with our standard font, Roman Block.

    REPAIRS:

    • My lighter (or any other item) does not work. Where can I send it for repair?

      We do not repair lighters (or any other item). However, you can return the lighter back to us within 30 days for replacement. After 30 days, please send your lighter to the manufacturer for warranty replacement/repair.
      Please Click Here For the List of Manufacturers.
    • I just recieved my lighter. It does not light. What do I do?

      Most lighters are shipped without butane filled in them due to shipping regulations. Please follow the Lighter Refilling Instructions to refill your lighter with premium quality Butane .
    • I refilled my lighter with butane. It still does not work. What do I do?

      Please refer to our Lighter Troubleshooting Guide to troubleshoot the problem. If it still does not work, please return it to the lighter manufacturer for repair or replacement.

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